Refund Policy

Refund Policy of Payoutify

  1. General Policy
    1. Payoutify processes refunds for failed or incorrect transactions within 5-7 business days of the request.
    2. Refund requests must be submitted through our customer support portal or by contacting our support team.
  2. Eligible Refund Cases
    1. Failed Transactions: When a payment fails but the amount is debited from your account.
    2. Duplicate Transactions: When the same transaction is processed multiple times.
    3. Incorrect Amount: When the processed amount differs from the intended amount.
    4. Service Issues: When our service is unavailable or malfunctions during a transaction.
  3. Refund Process
    1. Submit a refund request with transaction details and reason.
    2. Our team will review the request within 48 hours.
    3. If approved, the refund will be processed to the original payment source.
    4. You will receive confirmation once the refund is processed.
  4. Non-Refundable Cases
    1. Service fees for successfully completed transactions.
    2. Transactions that violate our terms of service.
    3. Disputes raised after 30 days of the transaction date.
  5. Cancellation Policy
    1. Scheduled payments can be cancelled before processing begins.
    2. No cancellation fees apply for unprocessed transactions.
    3. Processed transactions cannot be cancelled but may be eligible for refund.
  6. Contact Information For refund-related queries, please contact our support team at support@payoutify.in